Muni riders seem to be getting used to the all-door boarding policy. More and more riders are boarding the back of the buses since the implementation of the policy six months ago, which means less time waiting at bus stops during boarding times.
The San Francisco Municipal Transportation Agency says 51 percent of passengers are now boarding the back of the bus. The transit agency surveyed bus stops with at least passengers boarding. It looked at bus routes from its express/shuttle, rapid, community and local, which all showed an increase in rear door boardings.
A six-month report from the transit agency also says that dwell times at bus stops during boardings have decreased because of the increase of rear door boardings. As much as four seconds were saved per stop at bus stops with at least 10 passengers boarding. As many riders know, every second counts when it comes to getting somewhere on time.
Majority of complaints about the policy are mostly related to drivers not opening the back doors, and express riders are still not fond of the policy. Overall, complaints are down since the policy went into effect in July last year.
Muni says the fare evasion rate is down from 4.6 percent (July 2011 through Jan. 2012) to 3.5 percent (July 2012 through Jan. 2013). Muni ramped up its enforcement last year by hiring 11 transit fare inspectors to ensure riders that they will be checked for proof of payment at anytime, on any bus.
Fare inspectors handed out 40,262 citations to riders without proof of payment between July 2012 through Jan. 2013, which is an 87 percent increase (21,476 citations) between July 2011 through Jan. 2012.
The transit agency says it will perform a more comprehensive report, which will include running times for selected routes, a citation and enforcement update and a look at revenue.